Ostutingimused
The Age Stop online store (hereinafter the Store) is owned by Planetary Technology Systems OÜ (registry code 16577760, VAT EE102639272), located at Harju maakond, Tallinn, Kesklinna linnaosa, Vesivärava tn 50-301, 10152.
Validity of the sales contract, product and price information
These terms apply when purchasing goods from the Store.
Prices of products sold in the Store are shown next to the products. A delivery fee is added to the price. All prices are in euros.
Delivery fees depend on the buyer’s location and delivery method. The delivery fee is shown to the buyer when placing the order.
Product information is provided in the Store next to each product.
Placing an order
To order goods, add the desired products to the cart. To complete the order, fill in the required fields and choose a delivery method. The total amount is then shown and can be paid securely using the following payment methods:
- Estonian bank payments: Swedbank, SEB, Luminor, LHV, Coop Pank, Citadele
- Estonian pay-later solutions: Inbank pay next month, Inbank pay in parts, Inbank hire purchase
- Visa/Mastercard card payments
- Finnish bank payments: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästopankki, Pohjola, POP Pankki, S-Pankki, Säästopankki
- Latvian bank payments: Swedbank, SEB, Citadele and Luminor
- Lithuanian bank payments: Swedbank, SEB, Citadele, Šiauliu and Luminor
- Lithuanian pay-later solutions: Mokilizingas, Moki3
NB! When paying via bank link, always click “Return to merchant” on the bank’s page.
Payments are processed by Montonio Finance OÜ. Payment takes place outside the Store in a secure environment — via the relevant bank’s secure environment for bank-link payments and via Montonio’s secure environment for card payments. The seller has no access to the customer’s bank or credit card details. The contract enters into force when the amount due is received in the Store’s account.
The Store owner is the controller of personal data and transfers payment-related personal data to the authorised processor Montonio Finance OÜ.
If ordered goods cannot be delivered because they are out of stock or for another reason, the buyer will be notified as soon as possible and the paid amount (including delivery costs) will be refunded without delay, but no later than 14 days after the notice.
Delivery
Goods are shipped to the following countries: Eesti, Soome, Läti, Rootsi.
For receiving goods, the buyer has the following options: DPD, Itella Smartpost, Omniva.
Shipping costs are borne by the buyer and the relevant price information is shown with the shipping method.
Shipments generally arrive at the destination within 5 business days after the sales contract enters into force (exact timing depends on the destination country and chosen shipping method).
In exceptional cases, goods may be delivered within up to 45 calendar days.
Right of withdrawal
After receiving the order, the buyer has the right to withdraw from the contract concluded in the e-store within 14 days.
The right of withdrawal does not apply if the buyer is a legal person.
To use the 14-day return right, the goods must not be used in any way other than what is necessary to establish the nature, characteristics and functioning of the goods, as would be allowed when testing goods in a physical store.
If the goods have been used for a purpose other than establishing their nature, characteristics and functioning, or show signs of use or wear, the Store may reduce the refund according to the decrease in value.
To return goods, submit a withdrawal notice by contacting info@agestopswiss.ee or via the contact form no later than 14 days after receiving the goods.
Return shipping costs are borne by the buyer, unless the reason for return is that the product does not match the order (e.g. wrong or defective product).
The buyer must return the goods within 14 days after submitting the notice, or provide proof that the goods were handed over to the carrier within that period.
Upon receiving the returned goods, the Store refunds without delay, but no later than 14 days after receiving the withdrawal notice, all payments received from the buyer under the contract.
The Store may withhold the refund until the goods have been received back or until the buyer has provided proof of return, whichever occurs first.
If the buyer expressly chose a delivery method other than the cheapest standard method offered by the Store, the Store is not required to refund the excess delivery cost.
The Store may withdraw from the sale and require the buyer to return the goods if the price in the Store was incorrectly marked significantly below the market price.
Right to submit a claim
The Store is liable for non-conformity or defects that existed at the time of delivery and appear within two years from delivery. During the first year after delivery it is presumed that the defect already existed at the time of delivery. It is the Store’s obligation to rebut this presumption.
If a defect appears, the buyer may contact the Store within two months by emailing info@agestopswiss.ee or calling +372 555 49 111.
The Store is not liable for defects that arise after delivery to the buyer.
If goods purchased from the Store have defects for which the Store is liable, the Store will repair or replace them. If repair or replacement is not possible, the Store will refund all amounts paid under the sales contract.
The Store responds to consumer complaints in writing or in a form that can be reproduced in writing within 15 days.
Direct marketing and processing of personal data
The Store uses personal data entered by the buyer only to process the order and deliver the goods. Personal data may be shared with transport companies for delivery.
The Store sends newsletters and offers to the buyer’s email only if the buyer has opted in by providing an email address and consenting to receive direct marketing.
The buyer may unsubscribe from email offers and newsletters at any time by emailing us or following the instructions in the email.
For more information on personal data processing, see our privacy policy.
Dispute resolution
If the buyer has complaints about the Store, they should be sent to info@agestopswiss.ee or by calling +372 555 49 111.
If the buyer and the Store cannot resolve the dispute by agreement, the buyer may turn to the Consumer Disputes Committee. Terms and applications are available here. Review of the complaint by the committee is free of charge.
The buyer may also use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr.
Planetary Technology Systems OÜ
Harju maakond, Tallinn, Kesklinna linnaosa, Vesivärava tn 50-301, 10152
Registry code: 16577760, EE102639272
info@agestopswiss.ee
+372 555 49 111